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Everything you need to know about getting help
Standard Support: We respond to all support inquiries within 24-48 hours. Most questions are answered within 24 hours during business days.
Custom Package Requests: For custom package configurations, we require 24-48 hours to review your requirements and provide a detailed quote and setup plan.
Reach us directly via email at [email protected]
We provide assistance with technical issues, billing questions, account management, domain setup, and custom package configurations.
Need a hosting package beyond our standard options? Contact us to discuss your requirements. Include details about websites, storage, bandwidth, and email accounts needed.
We'll respond within 24-48 hours with a personalized quote and implementation plan.
Standard support inquiries are typically answered within 24 hours. Custom package requests may take up to 48 hours as we carefully review your requirements and prepare a detailed quote.
Please include the number of websites you need, required storage space, expected bandwidth usage, number of email accounts, and any special technical requirements. This helps us provide an accurate quote quickly.
Our support team can assist with technical troubleshooting, account management, billing questions, domain and DNS setup, ISPConfig control panel guidance, email configuration, and custom package design.
No, all support is included with your hosting plan at no additional cost. We're here to help you succeed online.